Senior IT Programme & Project Manager — delivering infrastructure modernisation, workplace transformation, cloud adoption, and cyber-security uplift at enterprise scale.
25+
Years delivering complex IT
126k
Devices transformed globally
£122m
IT portfolio governed
9
Sectors — gov, defence, health, finance, legal
Profile
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About
Senior IT Programme & Project Manager with 25+ years' experience delivering large-scale infrastructure modernisation, workplace transformation, cloud adoption, and cyber-security uplift across government, defence, healthcare, finance, and legal sectors. Enhanced SC + Enhanced DBS cleared, with a track record leading multimillion-pound programmes and global transformations impacting up to 126,000 users across the UK, Europe, APAC, and the USA.
Specialises in Microsoft-based delivery including Azure, Entra, Intune, Autopilot, Teams Rooms, ServiceNow SPM, Microsoft Project, Planner, and Power Apps. Recognised for stabilising high-risk environments, embedding structured governance, managing commercial controls (SOWs, PO values, change processes), and delivering predictable outcomes across public-sector portfolios.
Recognised for expert stakeholder leadership across C-suite, operational, and supplier groups, ensuring alignment, rapid decision-making, and predictable delivery in fast-moving, high-risk environments.
NHS England · HSBC · MoD · Metropolitan Police · Dounreay Nuclear & Nuclear Restoration Services · DWP · Linklaters · Telefónica · AdminRe · NFUM · FCDO · Gateley · Eversheds · Newcastle University · Luton Airport · United Utilities · Tesco
Key Achievements
Multimillion-pound programmes and global transformations impacting up to 126,000 users across the UK, Europe, APAC, and the USA.
Delivered global Windows 10/11 transformations at enterprise scale: 126k devices (Tesco), 46k (HSBC), 32k (NFUM), 15k (Linklaters).
Delivered MFA, IAM, CyberArk, Splunk, Azure, Entra, Intune, IPAM, SSO, and secure backup aligned to CAF.
Directed PMO governance across a £122m IT portfolio, improving delivery predictability, RAID management, reporting quality, and financial control.
Delivered global managed service transitions for 25,000 users across the US, India, and the Philippines.
Transformed a failing PMO into a high-performing service, and designed a complete PMO service from the ground up for a Belgium-based client.
Built and led stakeholder frameworks across government, defence, and financial services — accelerating approvals and reducing delivery friction.
Core Skills
Microsoft-based delivery with structured governance, commercial control, and security across cloud, workplace, and hybrid estates.
Portfolio
A sample of the programmes and clients behind the track record — infrastructure, cyber, PMO, cloud, and service transition.
Tesco's 126,000-device EUC refresh and HSBC's 46,000-user modernisation — coordinating multi-region deployments, complex logistics, and stabilising large user estates with full readiness, adoption, and operational continuity.
Cloud-managed EUC, device lifecycle, and secure configuration at scale — structured governance and controlled rollout across 32,000+ devices, delivering stable, supportable platforms.
Led Teams Rooms deployment and print modernisation across a diverse academic environment, aligning technical delivery with user experience and long-term service sustainability.
NHS England's CAF uplift and Luton Airport's MFA, PAM, and SSO programmes — identity uplift, strengthened access controls, and governance frameworks that improved security posture and operational resilience.
Built and led PMO functions bringing structure, reporting discipline, and delivery assurance to multi-stream portfolios, establishing governance frameworks and stabilising programme execution.
Repeatable PMO delivery in high-governance environments — structured reporting, risk control, and portfolio alignment across programmes with strict regulatory and operational constraints.
Transitioned global services for Synchrony (25,000 users) and integrated Salesforce into BAU — ensuring operational teams were prepared, documentation complete, and services supportable from day one.
AWS migration and SaaS integration for Telefónica, ServiceNow development and platform uplift, and secure hosted infrastructure for Mitie and the Home Office — breadth across cloud, platform, and application services.
Modernised legacy estates, uplifted identity and messaging platforms, and delivered virtualisation programmes with minimal disruption.
Complex, multi-stream migration and infrastructure modernisation — bringing structure, clarity, and delivery discipline to challenging, high-impact environments.
Supported tendering, solution design, and commercial modelling across major bids, ensuring proposals were deliverable, costed, and aligned with operational reality.
Case Studies
Detailed case studies across secure infrastructure, service management, cyber security, PMO leadership, cloud transformation and digital workplace programmes.
A complete redesign and implementation of a secure public-sector cloud platform, unified device ecosystem and integrated access to critical business applications across a nationwide encrypted WAN. This programme modernised the Home Office's technology estate and strengthened operational capability at national scale.
Led medium-to-large ServiceNow programmes that transformed standalone ITSM deployments into secure, scalable enterprise service-management ecosystems. Delivered ITSM, ITOM, CMDB, SecOps and App Engine capabilities, integrated infrastructure and business systems, strengthened cyber resilience and established repeatable delivery frameworks aligned to ITIL, ISO 27001 and NIST.
Delivered the full Service Transition of SalesForce into Version One's Managed Services environment, establishing stable BAU operations, structured ITSM alignment, controlled go-live governance and a predictable support model. The engagement ensured seamless handover from project delivery into operational service, reducing early-life incidents and strengthening long-term service stability.
Delivered enterprise-grade ServiceNow development and bi-directional integration across public and private sector environments. Extended platform capability through custom modules, automated workflows, legacy ITSM integration, CMDB synchronisation and unified reporting. Strengthened service-management maturity, improved automation, and enabled consistent, data-driven operations across complex multi-vendor ecosystems.
A comprehensive cyber-modernisation programme delivering MFA, Privileged Access Management, Single Sign-On and identity-security uplift across London Luton Airport's enterprise environment. The programme strengthened authentication, protected privileged accounts, modernised access pathways and improved compliance with aviation-sector security standards.
Delivered structured Service Transition Management to ensure new projects, services and technical capabilities were safely embedded into Business-as-Usual operations. Strengthened operational readiness, uplifted ITSM processes, reduced early-life incidents and established predictable handover into BAU across Incident, Change, Release, Problem and Major Incident functions.
A 2-year global transition and transformation programme delivering a modern, resilient managed services model across the US, India and the Philippines. The programme established a unified ITSM platform, modernised end-user technology, strengthened infrastructure towers, and delivered a 24/7 global service desk supporting 125,000 users.
Delivered Unipart's enterprise Server & Application Virtualisation Programme, modernising datacentre operations, consolidating physical server estates, and unifying multiple virtualisation technologies including Hyper-V, VMware, App-V, Citrix Presentation Server and NetScaler. Strengthened resilience, improved application delivery and established a scalable foundation for future cloud adoption.
Delivered PMO governance and portfolio oversight across one of the UK Government's most complex multi-MSP environments, spanning Official, Secret and Top Secret domains. Strengthened assurance, uplifted delivery performance and improved service-integrator alignment across global operations.
Established and led a centralised PMO function for NFU Mutual, enhancing delivery governance, portfolio visibility and resource optimisation across business change, technology and compliance programmes within a regulated financial-services environment.
Multi-year transformation programme migrating Aviva's life & pensions book of business into AdminRe / Swiss Re's in-house Alpha platform. Delivered large-scale data migration, legacy system integration, COBOL/VB development and monthly Agile releases tied to contractual financial obligations.
Delivered a global Windows 11 deployment for United Utilities, supported by Intune, Autopilot and a new Azure identity and security build. The programme modernised endpoint management, strengthened Zero Trust security, and enabled a cloud-connected, future-ready workplace across corporate and field operations.
Designed and implemented a unified Central PMO (CPMO) service model for European operations, establishing a scalable, compliant and high-performance governance framework aligned with ISO, CMS and GDPR requirements across multiple jurisdictions.
Delivered a full PMO service review for Dounreay Nuclear, assessing governance, delivery capability, vendor coordination and portfolio performance within a complex multi-supplier environment. The engagement strengthened assurance, improved delivery predictability and uplifted PMO maturity across engineering, IT and infrastructure workstreams.
Strengthened enterprise data protection and operational security for SSE Electricity through DLP policy configuration, agent deployment across the estate, and Splunk analytics design to improve monitoring, detection and incident response capability.
Led the pre-sales engagement to design and cost a strategic programme for migrating AstraZeneca's on-premises server estate to a secure, scalable cloud-hosted environment. The engagement aligned with AstraZeneca's global digital transformation roadmap and focused on resilience, compliance and future scalability.
Tesco embarked on one of the largest end-user technology modernisation programmes in UK retail history — a nationwide Windows 11 transformation covering 126,000 devices across stores, distribution centres and corporate offices. The programme leveraged Azure and Intune to deliver a secure, cloud-managed, scalable desktop environment.
Turned around a failing PMO delivery service for Eversheds Sutherland plc, stabilising governance, reporting, assurance and delivery processes. After recovery, remained in place as PMO Manager to deliver the service and embed long-term operational maturity.
Delivering secure, large-scale modern workplace transformation across Ministry of Defence sites — migrating legacy Office environments to a unified, cloud-based collaboration platform. The programme focused on security assurance, interoperability, and operational continuity across classified and non-classified domains.
Delivering safe, patient-centred digital transformation across NHS Trusts, ICS organisations and clinical environments. Focused on operational readiness, clinical safety, cyber uplift, workflow optimisation and measurable improvement across frontline and back-office services.
The Device Lifecycle Management solution empowers organisations to take full control of their workplace device estate through a structured, end-to-end model: Inform → Procure → Support → Recover. As part of the Pre-Sales team, shaped this solution commercially and technically — from initial RFP/ITT response through to final contract negotiation and SoW creation.
A major technology transformation modernising collaboration, connectivity and print infrastructure across Newcastle University's academic and residential estate. Delivered Microsoft Teams Rooms, a refreshed Managed Print Service, full wireless AP deployment, backend server builds, application configuration and policy creation — all completed under strict time constraints ahead of the new academic term.
A critical infrastructure upgrade modernising Santander's Active Directory Domain Controller environment. The programme uplifted server OS versions, promoted forest and domain functional levels, strengthened identity management, and improved resilience across regulated financial-services operations.
A global transformation programme modernising Deutsche Bank's unified communications ecosystem. The initiative deployed Microsoft Teams as the central collaboration hub, retired legacy telephony, uplifted user experience, and delivered structured adoption across 16,000 employees worldwide.
A global infrastructure transformation modernising Telefónica's enterprise estate across 46,000 devices and 750 locations. Delivered cloud-native AWS foundations, SaaS development, microservices integration, global data migration, and unified operational governance across multiple regions and time zones.
A major end-user technology transformation upgrading 32,000 devices across the Home Office's national estate. Delivered modern desktop capabilities, strengthened security posture, unified device management, and enabled cloud-based storage and remote-working capabilities through SCCM, Intune, Azure AD and OneDrive.
A portfolio of high-impact secondments across service transition, transformation, ServiceNow project management, European PMO leadership and pre-sales solution design. Each engagement strengthened operational maturity, commercial performance and customer success across enterprise and public-sector accounts.
A global end-user technology transformation delivering Windows 11 to 46,000 users across 750 locations. The programme modernised HSBC's desktop experience, strengthened security baselines, uplifted device performance, and enabled a more agile, cloud-connected workforce aligned with the bank's digital-banking vision.
A multi-workstream enterprise transformation modernising the Department for Work and Pensions' national technology estate. The portfolio uplifted SQL platforms, collaboration tools, workspace management, wireless infrastructure, identity services, and ITSM operations — strengthening resilience, security and service delivery across the UK's largest public-sector department.
Experience
From global Windows transformations to nuclear-estate PMO governance — a career spent where scale, risk, and scrutiny are highest.
NHS England (Freelance)
Impact: Strengthened security posture, improved operational resilience, and established a scalable identity and access foundation.
Roc Technologies
Impact: Improved delivery predictability, strengthened governance maturity, and accelerated adoption of secure, modern infrastructure.
Version One
Impact: Reduced early-life incidents and improved service stability.
Computacenter
Impact: Delivered predictable, low-risk global transformations and enabled cloud-first operating models.
TrustMarq / Capita / Trinity Expert Systems / Liberata
Impact: Improved system performance, strengthened security posture, and enabled scalable IT operations.
Thought Leadership & Innovation
Sharing real-world delivery insight — in the lecture theatre and through tools built for the PMO community.
Delivered a guest lecture on AI in Project Management, giving students real-world insight into AI-enabled delivery, automation, and governance modernisation.
Designed and built an interactive PMO Wheel enabling organisations to assess governance maturity, identify gaps, and prioritise improvement actions across portfolio delivery.
Developed a CPD automated website integrating structured learning pathways, automated progress tracking, and PMO-aligned competency frameworks.
Recommendations
Recommendations gathered from LinkedIn and across delivery engagements.
During my time at Computacenter had the pleasure of working with Tim onsite at at an Insurance company. Tim is dedicated and have a great eye for detail ensuring projects are delivered on time in budget with clear communications to both internal and customer senior managers. I would not hesitate to work in the same team a Tim again and would recommend him to anyone, both inside and outside of my network.
James Bird
Consultant · Broadgate
Tim's a great person to work with and an asset to any project.
Gary Judge
Intelligent Automation Consultant
Tim and I worked together for a number of years on complex project delivery work for one of Computacenter's key managed services customers. I found Tim to be detailed orientated and easy to work with, with a strong work ethic and highly focussed on the customer outcome. I enjoyed our time working together and would have no hesitation in recommending Tim for future work.
Simon Redmill
Chief Architect · Computacenter
Worked with Tim at CC. Tim's got years of experience.
Baljit Sanghera
Senior IT Engagement Manager · Capgemini
I had the opportunity to work with Tim Williams on several project during his tenure at Trinity. Tim consistently demonstrated strong organizational skills, clear communication, and the ability to manage complex projects effectively. He maintained focus on priorities, ensured alignment across stakeholders, and delivered results with professionalism. Tim would be a valuable asset to any team.
John Doyle
Global Chief Technology Officer, Healthcare & Life Sciences at Microsoft · Microsoft
Tim was the PMO Lead and I was part of his team. I found working for Tim easy as he is a supportive and eager to help his colleagues improve. He was popular with his team and colleagues due to his approachable nature. I would highly recommend Tim not only as PMO Lead but as a Project Manager. His rise through the ranks and internal rewards during his time with Computacenter can only add more reason as to why he is a good PM
Jay Marskell
Project Manager · Computacenter
A professional project manager with the talent to exceed in whatever challenges he faces. Tim performed well as PMO manager for many years and was extremely successful in managing a team of project managers and co-ordinators and in building excellent customer relationships with client customers and service/account management teams. On his promotion to Senior Project Manager he was responsible for delivering large financial and time critical projects managing a team of project staff. Tim is a likeable person with humour and personality and a deep working knowledge of project disciplines and standards.
Chris Stoodley
PPO/PMO Manager/ Change Manager/ Senior Project Manager/ Assurance Manager · Computacenter
Tim was always a valued member of the team. He could be relied upon to demonstrate initiative and to deliver complex projects on time and in full. Always popular with clients and colleagues and I more then happy to recommend him
Nick Anderson
Cross Practice Resource Manager · Computacenter
Tim is a smart professional with excellent stakeholder and financial management skills on major projects and programmes. I really enjoyed working with him many years ago. It's testiment to his credibility that we have stayed in touch and continues to support each other professionally.
Herman Fung
Senior Consultant · SUNFISH ONLINE LIMITED
I had the pleasure of working alongside Tim Williams at Computacenter on a large enterprise customer within the financial services sector. Tim consistently demonstrated strong leadership and professionalism while managing a complex portfolio of transformation projects. What stood out most was his calm and collaborative approach, even within what could at times be a challenging customer environment. He is highly personable, easy to work with, and builds strong relationships across both customer and internal teams. Tim always remained focused on delivering the right customer outcomes, balancing commercial awareness with effective project delivery and stakeholder management. His ability to navigate complexity while keeping programmes moving forward made him a highly valued part of the wider team. I would happily recommend Tim to anyone looking for an experienced, customer focused and dependable senior project manager or PMO lead
Gavin Stone
Data Center Sales Specialist · Computacenter
I worked with Tim on a large, multi-year Life and Pensions policy migration programme, where he was a Project Manager and I was leading development and release management. Tim was a pragmatic and dependable delivery lead in a complex, regulated environment. He worked effectively with technical, development, testing, and release teams, understood delivery constraints, and helped create realistic plans that balanced progress with quality and risk. He was well respected across both business and technical teams, and I would happily work with him again. I recommend Tim for project and programme delivery roles in complex environments.
Gary Woodbridge
Delivery Lead - Quality & Release Management · Beazley
Tim is a great technical Project Manager. He quickly gains an understanding of a project's objectives and desired outcomes. He works well with technical resources, understands their challenges and works collaboratively to resolve problems. I would recommend him as a Project Manager who gets things done.
Simon Head
Retired IT Professional · Independent
I had the privilege of working closely with Tim on several complex projects for an insurance customer, Tim's ability to manage customer relationships and handle escalations was truly exceptional. Tim consistently demonstrated a calm, solution-oriented approach, even in high-pressure situations. Their deep understanding of client needs, combined with strong communication skills, ensured that issues were resolved quickly and effectively, often turning challenges into opportunities for strengthening trust. Beyond their expertise in escalation management, Tim is a natural leader who fosters collaboration across teams and keeps projects on track without compromising quality. Their professionalism and commitment to delivering results make them an invaluable asset to any organization. I highly recommend Tim for any role that requires strategic thinking, customer engagement, and strong project leadership.
Charles Williams
Enterprise Solutions Architect · Computacenter
I worked with Tim on several projects and always found him to be a reliable and organised project manager. He communicates clearly, keeps things on track, and is easy to work with. Tim approaches challenges calmly and brings a steady, practical mindset to teamwork. I'd happily work with him again.
Andy Jardine
Vice President, Head of Hybrid Cloud Integration - Financial Services Europe · HCLTech
Under the projects practice service excellence team, I had the pleasure of working with Tim, when we were engaged in developing working practices for our PMO Service standardisation project. Tim was a key influencer in this project and I would have no hesitation in recommending him for any project related role
Paul Graham
Head of GMS Business Insights · Computacenter
I worked with Tim at QinetiQ, I can highly revoked his skills and professionalism, he is an excellent project manager with a multitude of skills, competent in technical, theoretical and administration of projects and systems. Tim would be an asset to any project.
Peter Morrison
Birmingham City Council · Birmingham City Council
Credentials
A broad portfolio of delivery, leadership, technical, and security certifications — plus active membership of the professional community.
APM Project Management Qualification
APMP
Certified Risk Manager (CRM)
QA Ltd
Contract and Commercial Management Practitioner (ACCM)
QA Ltd
P3O Practitioner
QA Ltd
PRINCE2® 2017 Practitioner
QA Ltd
Program Management for IT Professionals
SHRM
Programme Management for IT Professionals
CompTIA
Program Management Professional (PgMP)
Project Management Institute
Agile Project Management Foundation
PMI
Atlassian Agile Project Management Professional Certificate
Atlassian
Six Sigma Yellow Belt
NASBA
Six Sigma Foundations: Applying Design for Six Sigma
NASBA
Six Sigma Green Belt (CSSGB)
NASBA
Change Management in Project Management
PMI
Project Management Foundations: Integration
PMI
Microsoft Project Step by Step: Planning for Successful Project Management
Microsoft
Planning for Successful Project Management
PMI
Project Management with Microsoft Copilot
Microsoft
High-Stakes Presentation Skills for Leaders and Managers
Lead a Successful PMO
Project Management Institute
Digital Transformation
Open University
Followship & Leadership
Open University
Leading Projects
Project Management Institute
Presenting to Senior Executives
How to Support Yourself and Others with Mental Health
ROC
Modern Slavery Awareness
ROC
Succeeding as a First-Time Tech Manager
PMI
Succeeding as a Tech Manager
PMI
ServiceNow IT Leadership Professional Certificate
ServiceNow
Project Leadership in the Age of AI
Stakeholder Management for Leaders and Managers
Stakeholder Management and Communication for Senior Leaders and Executives
Agile Business Analysis
International Institute of Business Analysis (IIBA)
Agile Scrum Master
SkillUp
Agile Project Management with Jira Cloud
Agile Foundations
Jira Cloud: Projects, Boards, and Issues
Jira Cloud: Lean and Agile Processes
Jira Cloud: Advanced Topics
Mistakes to Avoid in Agile Project Management
Scrum: The Basics
Disciplined Agile in Project Management
Kickoff: Agile Project Management
PMI
AI for Project Management
Project Management Institute
Introduction to AI Concepts
Microsoft
Introduction to Machine Learning Concepts
Microsoft
Generative AI Overview for Project Managers
Microsoft
Practical Application of Generative AI for Project Managers
Microsoft
Introduction to Generative AI and Agents
Microsoft
Scale AI in Your Organisation
Microsoft
Drive Business Value with Microsoft Copilot Solutions
Microsoft
Drive Business Value with AI Using Microsoft Foundry Tools
Microsoft
Advanced Excel
Microsoft
Citrix Certified Administrator (CCA)
QA Ltd
PointSec Administration
Pointsec Mobile Technologies
VmWare ESXi Administration
VMware
IT Infrastructure
CompTIA
Microsoft Certified Technology Specialist (MCTS)
Microsoft
Microsoft Certified IT Professional (MCITP)
Microsoft
Microsoft Certified Professional (MCP)
Microsoft
Hyper-V in Windows Server 2008
Microsoft
MCITP: Virtualisation Administrator (Server 2008 R2)
Microsoft
MCTS: Windows Server 2008 R2 Desktop Virtualisation
Microsoft
MCTS: Exchange Server 2007 Configuration (Charter Member)
Microsoft
MCTS: Windows Server 2008 Active Directory Configuration
Microsoft
System Center Virtual Machine Manager 2008
Microsoft
Terminal Services in Windows Server 2008
Microsoft
MCTS: Windows Server Virtualisation Configuration
Microsoft
Introduction to IT Architecture
Creating Your IT Strategy
Introduction to Cloud Infrastructure
Microsoft
Microsoft Applied Skills: Get Started with Azure Management Tasks
Microsoft
Build an Agent with Copilot Studio
Microsoft
Power Automate Solutions
Microsoft
Enhance Teaching & Learning with Microsoft 365 Copilot Chat
Microsoft
Microsoft Azure AI Essentials (Professional Certificate)
Microsoft
Power BI Essential Training (2024)
Microsoft
Copilot in Power BI
Microsoft
Getting Started with Power BI
Microsoft
Use Power Automate to Increase Productivity
Microsoft
Digital Transformation Foundations
Microsoft
Customer Experience (CX) Foundations
Microsoft
Cloud Adoption Framework
Microsoft
Data Protection
Access LMS
ISO Awareness
Roc Technologies
ITIL
QA Ltd
Applying ITIL® 3 Foundation Concepts
Security Frameworks Fundamentals
Microsoft
NIST Cybersecurity Framework (CSF) Foundation
Alison
APM Volunteer
APMP
Volunteer Contribution to the Project Management Profession
PMI
Working in the Volunteering sector
Open University
PMI Volunteer
PMI
STEM Volunteer
STEM Learning
National Interview Week Volunteer
Inployable
Career Coach & Mentor Volunteer
Inspiring the Future
Associated Professional Member (APM)
Association for Project Management
BCS Professional Member
BCS
PMI Professional Member
PMI
House of PMO Member
House of PMO
Enhanced DBS
Disclosure and Barring Service (DBS)
Enhanced SC Clearance
Home Office
Repository
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